FAQ

**1. How to place an order on Zahara Collection?**
To place an order on Zahara Collection, go to our website www.zaharacollection.fr, select the desired products, add them to your basket and follow the secure payment steps.

**2. What payment methods do you accept?**
We accept credit card payments (Visa, MasterCard, American Express) through our secure online payment platform. We also accept PayPal payments for added convenience. For hand deliveries, we accept cash on delivery.

**3. What are the delivery times?**
Delivery times vary depending on your location and product availability. Delivery estimates are provided when you complete your order.

**4. Can I track my order?**
Yes, you will receive an order confirmation email with a tracking number as soon as your order ships.

**5. What should I do if a product is out of stock after I order it?**
If a product is unavailable after you place your order, we will contact you to offer you a replacement product or issue a refund.

**6. What is your return policy?**
You have a 14-day cooling-off period from receipt of the products to return an item that does not suit you. See our return policy for more details.

**7. How do I return a product?**
To return a product, please contact us by email at zaharacollection.paris@gmail.com to obtain a return authorization number and necessary instructions.

**8. What are the delivery costs?**
Shipping costs are calculated based on the shipping destination and the weight of the products. You can see the estimated shipping costs when finalizing your order.

**9. Do you offer international shipping?**
Yes, we ship our products to many countries around the world. International shipping costs may vary.

**10. How should I wash my kimonos?**
We recommend that you carefully follow the specific washing instructions indicated on the product page of each kimono to ensure their longevity and preserve their quality.

**11. What sizes do you offer for kimonos?**
Our kimonos are available in one size. This size is designed to fit a wide range of body shapes. See individual product details for more information on specific dimensions.

**12. Is it possible to customize a kimono?**
Currently, we do not offer a kimono customization service. However, we are expanding our product range regularly.

**13. How can I contact customer service?**
You can contact our customer service by email at zaharacollection.paris@gmail.com or via our contact form on the website.

**14. Do you offer any promotions or discount codes?**
Yes, we regularly offer promotions and discount codes. Subscribe to our newsletter to be the first to know.

**15. How do I know if a product is in stock?**
Products in stock are indicated as such on our site. If a product is out of stock, it will not be available for purchase.

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